Shipping and Returns

Shipping

Shipping is free to all European Union countries available at checkout, with no minimum order.

Products are dispatched from the manufacturer's warehouse: the delivery period is 4 to 10 working days.

If you intend to purchase a product for which you require accessories, we recommend that you order them in the same order.

Returns

Only returns previously authorised in writing by Letscopes will be accepted. To request authorisation, please write to us at hola@letscopes.com or call us on +34 93 715 21 18. Once authorised, we will provide you with the address to which the goods must be sent and the conditions under which the return will be accepted.

The goods must be returned in their original packaging, in perfect condition and protected, so that they do not arrive with seals or shipping tape on the original packaging.

The goods must reach the address provided within 7 days following acceptance of the return. If they do not arrive within this period, the return will be rejected.

Once the goods have been received and verified to be in perfect condition, the amount will be refunded. Letscopes reserves the right to refund a lower amount if the goods do not arrive in perfect condition or without all their accessories.

Returns will not be accepted for products that are not returned unopened and in their original packaging, products purchased on confirmed special order or products that have been discontinued after purchase.

Return period?

The customer has a period of 15 days to notify us of their wish to return the purchase, in whole or in part.

What cannot be returned?

• Customised or made-to-measure equipment.
• Products returned in poor condition or without their original packaging.

Refund amount

We do not charge any surcharges or penalties for returns. Return costs arising from an error on the part of the customer shall be borne by the purchaser.

Exchange for another product

The customer may exchange a product for another. In this case, Letscopes shall bear the shipping costs of the new item and the collection costs of the original item.

Products damaged in transit

To process a claim for damage in transit, you must notify the carrier within a maximum of 24 hours or, if the outer packaging is damaged at the time of delivery, record this on the delivery note that you sign upon receipt of the order. Once the claim has been made, Letscopes shall arrange for the collection of the damaged product and, upon receipt, shall send a replacement in perfect condition at no cost to the customer.

Defective product

Letscopes shall bear all costs arising from the delivery of a defective product, provided that the customer submits a claim within 7 days following the invoice date. After this period, the manufacturer's warranty for each product shall apply, the conditions and coverage of which vary in each case.

We will advise you on how to prepare the product for collection, packed so that it arrives in perfect condition and bearing the address we provide on the outside. Letscopes will send a carrier to collect it and, once it has been received, will send the new product.